FAQs
More FAQs- I have an emergency at my building or facility. Who do I call?
- What is SRM’s pre-disaster program?
- What would be considered non-insured work?
During an emergency situation, whether it’s late at night or on the weekend, accessibility is crucial. Call 1-800-RESPOND and ServiceMaster Restore will answer 24 hours a day, 7 days a week, 365 days a year. Within one hour, we will contact the client and schedule an appointment.
Prevention is key when protecting your commercial property. While many restoration companies are only available to provide repair services after a disaster has already occurred, proactive planning is the best way to minimize the extent of damages when unexpected events happen. Our SRM Large Loss program provides businesses with access to a team of experienced professionals who specialize in assessing risks and creating customized plans that address potential disasters before they happen. We identify vulnerabilities and develop strategies to minimize the impact of a disaster, considering factors such as the size, location, and assets of each company. This approach ensures that our clients have detailed protocols they can follow in case of a catastrophic event such as severe weather or fire damage.
Any construction project unrelated to the loss is considered non-insured work. At your request, we will provide a separate estimate for non-insured construction projects, and this work will require separate authorization and payment terms. If the non-insured work will delay the completion of an insured portion, then the situation must first be discussed with your Insurance Adjuster and the ServiceMaster Restore Project Manager.